Frequently asked questions

Here you'll find answers to the questions we get most often from customers. Still have questions? Don't worry, we're here to help: contact us.

How can I shop at the Online Store?

By following a few simple steps, you will be able to purchase the item you want quickly and securely.

Steps to complete your purchase:

  1. Search for the item you want to buy. You have several options: Items, to view all items in the store; Search by Category; Search by Brand and, finally, Advanced Search.
  2. Once you have identified the item you want to buy, select the number of units you wish to purchase and click the Add to Cart button: it will automatically be added to your shopping cart.
  3. You can choose to Continue Shopping or Checkout. If you choose to checkout, you must select your preferred Shipping Method and click the Recalculate button to update your order.
  4. Select your Payment Method and Recalculate.
  5. Log in to the system with your username and password.
  6. Review your details. If the details are correct, click Next. Otherwise, make the necessary changes and click Next.
  7. Order confirmation: review the details shown on the screen and, if everything is correct, click Confirm Order.
  8. Your purchase has been successfully completed. You can print a copy of your order in PDF format. You will receive an email with your order details shortly.
What happens when I place an order?

Once you complete your order, you will receive a confirmation email with a summary of your purchase. At Camaralia, we will prepare your order and, as soon as it leaves our facilities, we will send you a new email with tracking information so that you can check the status of the delivery.

If any issue arises with the availability of a product or we need any additional information, we will contact you.
I haven't received the order confirmation email

The confirmation email may take a few minutes to arrive. If you don't find it, check your spam, junk, or promotions folders.

If it still hasn't arrived, contact us:

Please provide us with your name, the email address you used, and the date of purchase. We will check if the order has been registered correctly and help you resolve the issue.

To avoid duplicates, do not place the order again until we have confirmed its status.
What should I do if my payment was declined when making a purchase?

If your payment has been declined, check that the details you entered are correct, that you have sufficient funds, and that your card is enabled for online purchases. If your bank asks you to authorize the transaction, make sure you complete this step.

You can try again or use another available payment method at checkout. If the problem persists, contact your bank to find out why the payment was declined.

If you see a charge or a hold on your account but have not received order confirmation, contact us before trying to purchase again:

We will help you check the status of your order. For security reasons, never send us your full card number, security code, or bank authorization codes.
Can I cancel my purchase?

If you want to cancel your purchase, contact us as soon as possible and provide us with your order number.

We will check its status to confirm whether we can still stop the preparation or shipment. If the order has already been shipped, we will let you know how to process the return according to the applicable conditions.

The cancellation request will remain pending until our team confirms that it has been processed.
Is payment on camaralia.com secure?

Yes. At camaralia.com, payment is made through a secure gateway that encrypts information during transmission to protect your data.

If you have any questions when making the payment, you can contact us:
What payment methods are available on camaralia.com?

At camaralia.com you can buy from Spain and Portugal and choose from different payment methods at checkout:

  • Credit or debit card: Visa, Mastercard, American Express, Maestro and UnionPay.
  • Bizum: for customers with a bank account compatible with this service in Spain.
  • MB WAY: for customers in Portugal with a mobile number linked to the service.
  • PayPal: use your account to complete the purchase.
  • Apple Pay, Google Pay and Shop Pay: pay quickly using your saved details and compatible devices.
  • Bank transfer or direct deposit: available for purchases from Spain and Portugal. You will find the bank details when you select this option. The order will not be reserved or shipped until we have validated the payment.
  • Financing with Aplazame or payment with Klarna: the available options will depend on your country and the requirements of each provider, and will be subject to approval.

You can also inquire about technology leasing with Grenke by contacting our team.

At checkout, you will see the payment methods enabled for your order, depending on your country, device, and purchase amount.

If you need help, call us at +34 955 26 30 61, Monday to Thursday from 08:00 to 16:00 and Friday from 08:00 to 14:00, Spain mainland time, or write to us at camaralia@camaralia.com.
How long does it take for my order to arrive?

On each product page, you will find the estimated delivery date.

If you need to confirm when your order will arrive, contact us before making the purchase so that we can check availability and confirm the delivery timeframe:
How can I return a product?

To request a product return, write to camaralia@camaralia.com and include:

  • Your name and order number.
  • The product you want to return.
  • The reason for the return. If it has any defects or arrived damaged, attach photographs to help us review the issue.

Our team will review your request and tell you the steps you need to follow, the applicable conditions, and how to arrange the shipment or collection. Before sending the product, wait for our instructions.

If you need help, you can also call us at +34 955 26 30 61, from Monday to Thursday from 08:00 to 16:00 and Friday from 08:00 to 14:00, Spain mainland time.
How can I contact you?

You can contact us by phone or email. We will help you with any questions about products, availability, orders, or returns.

Our customer service hours are Monday to Thursday, from 08:00 to 16:00, and Friday, from 08:00 to 14:00, Spain mainland time.

If your inquiry is related to a purchase, please provide us with your order number so that we can assist you more quickly.